Versand

If you purchase an item from Benvenuto Grazie that is not suitable, we are  able to offer a refund, exchange or credit on full price items only, provided  the return is requested within 10 days of receiving the item and the item is  returned to us within 30 days of purchase.

If 30 days have lapsed since your purchase, unfortunately we won’t be able     to offer a credit or exchange.To be eligible for a credit/exchange, your item must be unused and in the  same condition that you received it. It must also be in the original packaging with tags still in place.Please note that gift cards are non-returnable.

To request a refund, please email Support@Benvenutograzie.online within 10 days of receiving your order, to notify us of your return. Please note that we will only offer full refunds for items that we have been made aware of in advance. If you return your item to us and you have not notified us beforehand, a store credit will be offered. 

Whether you require an exchange or credit, please enclose the packing slip    that is included with your order and ensure this is shipped with the items you wish to return.

There are certain situations where no or only partial refunds will granted (if applicable) and this includes: 

- Any item not in its original condition, is marked, dirty, damaged or missing parts for reasons not due to our error. 

- Any item that is returned more than 30 days after delivery, or has been worn or washed / dry cleaned.

Once your return is received and inspected, we will send you an email to notify you that we’ve received your return. We will also notify you of the approval or rejection of your refund.If the refund is approved, then it will be processed within 10 working days, and returned to your original payment method. Funds should be in your account within 5 working days. In the case of store credits, these will automatically be applied to a gift card and an email with details will be sent to you.

If you haven’t received your refund, or received a refund confirmation email (sent automatically), please contact us to confirm that your refund’s been actioned by emailing   Supoort@BenvenutoGrazie.online

Please note that items purchased from the Archive and items on sale are non-refundable. These items are subject to significant price reductions and on this basis it is assumed that by purchasing, you are agreeing that the item cannot be returned or refunded under any circumstances.

We only exchange items if they are NOT defective or damaged. If you wish to exchange an item for a different size (of the same item), then please email: Support@Benvemutograzie.onlineand we will confirm stock availability.

If the item is in stock then we will hold it for you until we’re in receipt of your original order. If the item is not in stock, then a credit will be applied to your account for use within 12 months.Please follow the returns process and return any items using your preferred mail provider:

Unit 5, 651 Melton Road (Crimson)
LE4 8EB, Leicester, United Kingdom

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.If the item wasn’t marked as a gift when purchased, then a credit will be applied to the senders shop account for use at a later date. Gift certificates and store credits are only valid for 12 months from the date of issue.